New paragraph These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions and Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and by Law 3/2014 of March 27 and other complementary laws.

PURCHASING PROCESS:

FARMABILOBA has an online store, www.farmabiloba.com for commercial purposes.

In it, it offers customers on this website, www.farmabiloba.com, products mainly for beauty, health and well-being to purchase over the Internet.

The client, prior to contracting any product, must expressly accept the established general contracting conditions.

The descriptions of the products offered on the Website are made based on the information and documentation provided by our suppliers.

The company will send to the client's email, within twenty-four (24) hours following receipt of the formalization of the order by the client, an email acknowledgment of receipt and confirmation of the purchase made and the final price of the order. buys.

In the event that, due to circumstances of force majeure, the product or service is not available after the purchase has been made, FARMABILOBA will inform the customer if they want to opt for another product with similar characteristics or if they want to cancel the order with the subsequent credit. of the amount paid.

In newly launched products, it may happen that they are not available at the time of purchase, which may take a period of one week until they are added to the order.

PRICE AND SHIPPING COSTS:

For orders with delivery in the Canary Islands. The cost is €5.00

For orders with delivery to mainland Spain, the Balearic Islands, Ceuta or Melilla. The cost is €9.90

For orders with delivery to any country in Europe. The cost is €17.65

For orders with delivery in North America. The cost is €23.85

The preparation and submission time for the shipment is 48 hours (working days, Saturdays and Sundays not included) maximum.

Our Customer Service department will inform you promptly if this is the case. Your purchase will be sent by CORREOS.

At FARMABILOBA we continuously monitor the shipment of each purchase, in case the carrier has trouble finding your address or there is any doubt. To guarantee delivery, our incident team can contact you to provide a solution if necessary.

Shipping costs, if applied to the selected purchase, will be added and identified on the final invoice.

IMPORTANT FROM JULY 1, 2022

Attention! As of July 1, new European regulations come into force that will affect your online purchases.

Do you want to know what it consists of? Keep reading!

Regardless of the value of the goods you buy, if you reside in the Peninsula and the Balearic Islands from July onwards, you will have to pay import VAT for all online purchases you make outside the EU or in the Canary Islands, Ceuta or Melilla.

Therefore, the VAT exemption on the import of shipments with a value of up to €22 will be eliminated and from July 1, shipments below €22 will also pay VAT.

As a novelty, the new regulations introduce two different procedures with the aim of facilitating the payment of VAT on your shipments with a value less than or equal to €150 coming from outside the EU or from the Canary Islands, Ceuta or Melilla.

1. Payment of VAT to Correos when the merchandise arrives.

2. Payment of VAT to the electronic platform at the time of purchase.

Important! For shipments with a value greater than €150 euros, these regulations will not mean any change.